FREQUENTLY ASKED QUESTIONS

The shipping and processing times depend on the items you’re ordering. The status of each product if it is in stock will take 5-7 days upon arrival.

Backordered: we don’t have it on hand yet but it’s coming soon and we will notify you once it is back in stock! You may place your order online and it would take 10-15 days upon arrival.

Private orders: we are taking private Bridal or Bridesmaids orders, so upon emailing us and providing your custom order, we will notify you the time it will take for you to receive it in full.

In stock: it’s in our facilities and ready for a new home! Shipping timelines are usually within 5-7 days.

Your estimated shipping arrival will be notified to you in your confirmation email!

We offer private bridal and bridesmaids’ consultations via our email: shop@tresorelledesigns.com. Send us an email and we can discuss what you can wear on your big day! 

You can cancel your order within 24 hours of the time of it being placed. Should you have any problems, you can email us at shop@tresorelledesigns.com

Yes, all of our pieces are handcrafted by artisans using fair trade materials.

All of our pieces use fair trade stones and semi-precious gems (unless we otherwise specify), and they are either 14K or 18K gold plated on brass (which is stated in the product description).

Yes, all of our products and colors shown are true to what you shall receive. We try to convey each detail of the piece to you through our photography and description.

For any more questions please email us at shop@tresorelledesigns.com!